Orders shipped nationwide - For same day dispatch call 1300 55 49 36

FAQ

Products

Yes, we can powder coat your brackets in DULUX external colours but we can’t process that order online at this time. Please fill out our contact form or call us at 1300 55 49 36 to place an order.  

The bracket size you need is determined by the total square meterage of your banner. Try our BannerSaver™ Advisor tool to find out which bracket you need for your job or call us at 1300 55 49 36 and we’ll help work it out.

No, we don’t have CAD drawings but we do have detailed drawings that we can share. Please fill out our contact form or call us at 1300 55 49 36 and we’ll take care of your needs.

Our BannerSaver™ brackets are made in the United States and assembled in Australia.

To calculate the square meterage of your banner take the height of your banner in meters multiplied by the width of your banner in meters. For example, if your banner is 800mm wide by 2000mm high you would calculate: .8 x 2 = 1.6 sq m total.

For square meterage using mm, multiply your height by width in millimetres & divide by 1,000,000. (1000 x 3000) /1,000,000 = 3.0 square metres total.

Just a reminder: the four models of BannerSaver™ and their sizes are:

  • BannerSaver™ Standard Brackets – up to 1.6 square metres
  • BannerSaver™ Large Brackets – up to 2.1 square metres
  • BannerSaver™ Extra-Large Brackets – up to 2.8 square metres

Please fill out our contact form or call us at 1300 55 49 36. We would be happy to share a list of references that have purchased and use our BannerSaver™ brackets.

Take a look at the BannerSaver™ Wind Tunnel Test article.

Installation

Per bracket you will need three bands. To determine how much banding you need you can try our BannerSaver™ Advisor tool or check out our Installation Instructions. Feel free to call us on 1300 55 49 36 and we’d be happy to advise.

BannerSaver™ brackets can accomodate any flat surface whether it is a wall or a square pole, with existing holes built into the design. BannerSaver™ brackets have two holes that accept M10 bolts with the exception of the Extra Large bracket which accepts M12 bolts. Drawings are available on demand. Learn more about mounting BannerSaver™ brackets on walls at our help center or call us on 1300 55 49 36 for more information.

Can you

Can you install these for me?
We have preferred installers Australia wide who would be more than happy to give you a quote for installation. Simply call us on 1300 55 49 36 and we’ll point you in the right direction.

Accounts

We make creating an account easy! To create an account, simply visit the Customer Account page. Next, carefully enter your desired email address and password in the "Create An Account" section of the page. Once you’ve entered your information, click the "Create Account" button. That’s it, your new account has been created. Once created, you can login, set-up your shipping address, billing address, and (or) edit your password and account details.

After logging in to your account you will be redirected to your profile page. You can also get to your profile page by clicking the User Icon link located in the upper right-hand corner of the screen. From here, you can edit your billing and shipping addresses, and (or) change your password.

To access your account, click on the User Icon located in the upper right-hand corner of the screen or go to the Account Login page. Enter your account details in the “Login” section and click “Login” .

If you’ve forgotten your password, enter your email address to the Recover Password page, and we will email you a link to reset your password. Once you set your new password, you will be able to log in to your account using your new password.

To change your password, log in to your account (on the Account Login page or click the User Icon in the upper right corner of the screen). After you login, you will be redirected to your profile page. To change your password, enter your NEW password in the "Change Password" section. You will need to re-enter your NEW password to confirm that you entered your new password correctly. If both passwords match, you will be prompted to enter your current password to confirm the changes. If you’ve forgotten your password, send your email address to the Forgot Password page.

Order Status

Once you find a product that you would like to purchase, select the product options from the "Add To Cart" section on the product page. Next, click the add to cart button. If you would like to purchase a quantity greater than one, simply adjust the quantity using the plus and minus buttons prior to adding the product to your cart.

Alternately, you can try our BannerSaver™ Advisor Tool and click the “Add To Cart” button once you have completed the steps.

At this point, you can immediately purchase your product by clicking the Cart Icon located in the upper right-hand corner of the screen, then click proceed to checkout and follow the instructions in our self-checkout system. If you have any difficulty, please contact us or call us on 1300 554 936 and we will help you get the product you need.

Please note: some items do not require you to select product options.

We’re very sorry to hear that you haven’t received your order.

Delivery times can vary based upon the type of products you ordered, the order quantity, your location, and the shipping method you choose at checkout. It’s possible that your order may still be on its way, or that there was a problem processing the transaction. You can track your order using the tracking number provided when the order was shipped.

We arehere for you and want to provide the best possible experience. If you have any questions, please contact us via telephone on 1300 554 936, and we can help.

Before adding an item to your cart, you can adjust your quantity using the plus and minus icons in the "Add To Cart" section. To change the quantity of an item that’s already in your cart click on the Cart Icon located in the upper right-hand corner of the screen, then adjust the quantities using the plus and minus icons for the product you would like to change the quantity for. Next, click the "Update Cart" button to confirm your changes.

Prior to completing your order, you may remove an item in your cart by checking the "Remove" below the item name that you would like to remove.

If you wish to cancel a transaction that’s already been completed, please call us on 1300 554 936 or use our contact form, and we will help.

You can view and items in your cart by clicking the Cart Icon located in the upper right-hand corner of the screen or by going to the Shopping Cart page.

Shipping

We can ship internationally, but not through the website at this time. Please fill out our contact form or call us on 1300 554 936 and we can help you place an international order.

Turnaround time varies for each order but we aim to ship within 48 hours plus the time it takes to ship to your location. Shipping time will vary based upon your chosen shipping options and physical location. Powder coated brackets can take up to an additional two weeks. Please fill out our contact form or call us on 1300 554 936 if you are worried about meeting a deadline. We can help!

We try our best to accommodate the needs of our customers. If you need a rush order, something custom, or have other circumstances that require special attention, please call us on 1300 554 936 or contact us online prior to ordering so we can help.

When your order has been shipped, we will notify you via email and provide a tracking number.

We’re sorry to hear that your order was incomplete. Please call us on 1300 554 936 or contact us online and we’ll help make things right.

We do not ship to P.O. boxes. All orders must be shipped to physical street addresses.

Payments

We accept Visa, Mastercard & American Express credit cards through our online checkout. If you need to make different arrangements please call us on 1300 554 936 or contact us online.

Yes, in order to comply with Australian tax laws, we charge GST for all orders shipped to Australian addresses.

If you have questions regarding credit card charges or an error that requires  attention, please call us on 1300 554 936 or contact us online and we can assist you.

Your credit card will be charged and you will receive an email notification when your order is placed.